Frequently Asked Questions

Everything you need to know about your HolistaPet order.

What is the standard shipping time for orders?

We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Are your materials ethically sourced?

Yes, we pride ourselves on using sustainable and ethically sourced fabrics. Our manufacturing partners adhere to strict fair-labor practices.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor its progress.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How should I care for my HolistaPet garments?

To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry whenever possible.